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Customer Choice PlatformSM
The Customer Choice PlatformSM offers integrated technology, tools and services that give you and your customers the power to choose.
- CXPSM - Customer Choice Platform
- Improve customer experience and increase sales conversion rates, with CXPSM, our real-time, rules-based builder for dynamic personalization of online content. CXPSM lets you respond rapidly to customers' behaviors and provide immediate feedback to motivate customers to take action.
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- Customer ServicePortal
- Enhance your customer's experience with the Customer ServicePortal, a customized, hosted support site launched from your website. From the portal, your customers can access a wide range of self-help and live support options – the optimal mix of communication channels identified through Right Channeling.
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- Sento ReciteSM
- Improve customer support using our CRM tool for instant access to a single customer record showing a detailed history of the customer's website activity (also known as click stream activity) and data provided by the customer while on the website.
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- Sento AssistSM
- Assist customers better with our interactive tool that lets agents communicate with customers using email and one-to-one Internet chat. Agents can use pre-scripted text, file transfer, URL push, and co-browse capabilities to improve customer interaction.
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- Sento SiteManagerSM
- Access an extensive array of reports and statistics that track and tabulate customer and agent behavior. SiteManager also gives you direct, real-time access to the Customer ServicePortal for easy content management.
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- Sento Business IntelligenceSM (SBI)
- Leverage our business intelligence reporting and analytic tools to see the cross-channel view of your customers' interactions (phone, chat, email and self-help) and use this information to optimize your customer contact and drive new business initiatives.
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- Sento ServicesPro Consulting
- Leverage our knowledge and expertise in outsourced customer contact services to optimize Right Channeling and improve your customer interaction.
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- Customer Contact Centers
- Outsource your customer contact to our global service center work force. Our centers are currently capable of staffing over 2,400 workstations 24x7 in 19 languages.
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- Service InterventionSM
- Outsource product return problems to our experienced product intervention group to stop unnecessary service claims and returns.
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