Customer Choice Platform^SM

We offer our Right Channeling^SM solution through our Customer Choice Platform^SM. The Customer Choice Platform^SM offers comprehensive services and integrated tools for Customer Acquisition, Customer Service and Technical Support.

Our Customer Choice Platform^SM gives you the power to choose from a range of products and services to better manage customer interactions, improve quality, and lower costs. You can choose communication channels from a complete set of integrated live support and web-enabled self-service applications that combine voice, chat, self-help, email and web forums.

The Customer Choice Platform^SM gives your customers the power to choose how they will interact with you. The Customer Choice Platform^SM significantly reduces the volume of telephone support by offering customers a range of appealing support options.

What's more, the Customer Choice Platform^SM gives your agents the power to choose how to best help customers. Interactive tools give agents the ability to initiate a chat session or push a web page across to the customer. The agent has easy access to a comprehensive customer record, including all contact history.

Talk to a Sento sales rep to learn how our Customer Choice Platform^SM can give you the right mix of products and services.