Service InterventionSM
Service InterventionSM, our outsourced technical support service for Consumer Electronics, helps you reduce costly no-fault-found service claims and product returns, improve customer satisfaction and enhance brand loyalty.
Industry averages of No Trouble Found (NTF) or No Fault Found (NFF) on product returns in Consumer Electronics range from 15%-30%. In reality, the range can be as high as 50%-80%. This creates dissatisfied customers and high costs related to product returns, repairs and inventory control. Typically the problem is operator error or product integration difficulties.
With 17 years of experience supporting Consumer Electronics and computer products, our expertise allows us to troubleshoot virtually any consumer electronics device regardless of brand, model or age.
Our clients have seen considerable success with Service InterventionSM. For one large national retailer, we projected cost savings of approximately $4.8 million per year, based on reducing unnecessary product returns by 25%. Within the first few months of a pilot project, we exceeded these projections by 10%-15%, producing a reduction in unnecessary product returns of 35%-40%, which led to additional annual savings estimated at $7 million.
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