Right Channeling^SM

Sento specializes in Right Channeling^SM, a proven methodology designed to optimize customer contact solutions to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs.

Our flexible, custom solutions ensure that companies make informed choices for multi-channel communication for customer interaction that support their business goals and customer expectations.

The Benefits of Right Channeling^SM:

• Lowers and manages service costs
• Increases customer satisfaction
• Enhances brand loyalty
• Drives business initiatives
• Provides an alternative to offshoring
• Offers dynamic and flexible communication
• Provides a proactive customer service management solution

Right Channeling^SM gives you the power to choose the right mix of multi-channel customer communications to increase the quality of customer support while lowering costs. Through our Customer Choice Platform^SM we offer comprehensive professional services and tools that utilize Right Channeling^SM for customer acquisition, customer service and technical support. You can select communication channels from a range of integrated live support and web-enabled applications that combine voice, self-help, chat, email and web forums. You can also choose between free support channels and fee-based channels, which provide new revenue streams and add to your bottom-line profits.

Contact a sales rep to learn how Right Channeling^SM gives you the power to choose.