Technical Support
A positive technical support experience will enhance your customers' brand loyalty. Whether you use our fully trained Technical Support agents or your in-house Technical Support Department, the integrated tools and services of the Customer Choice PlatformSM allow rapid problem-solving and deliver valuable feedback, which helps avoid costly service cancellations and product returns.
We use Right ChannelingSM to provide you with integrated tools and services for Technical Support including self-help and live support (Internet chat, email, voice) for software and hardware support, installation support, troubleshooting, RMA handling, warranty determination and claim verification.
The Customer Choice PlatformSM also gives you access to outsourced Service InterventionSM to eliminate unnecessary product returns, Recite CRM tools, Assist agent interaction tools, outsourced Customer Contact Centers, and Sento Business IntelligenceSM (SBI) tools to report statistics that track customer and agent behavior. The Customer Choice PlatformSM also offers ServicesPro Consulting for knowledgebase development, product reviews, FAQs, corporate helpdesk services and forum moderating.
- Customer ServicePortal: self-help, chat, email, voice
- Recite CRM Tool
- Assist Interaction Tool
- Contact Center Services
- Service InterventionSM
- SiteManager
- Sento Business IntelligenceSM (SBI)
- ServicesPro Consulting
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