Customer Contact Centers

You can stay focused on your company's core business and business goals by outsourcing your customer service. Whether you need contact center services onsite or offsite, onshore or offshore, we have the infrastructure and the technology to increase the use of self-help for customer contact while reducing service costs and improving customer satisfaction.

We offer customer support in 19 languages, including Pan-European and Eastern European languages. All of our facilities offer state-of-the-art telecommunications and technology infrastructure, and technology integration with internal and third-party systems.

We handle more than 7,000,000 live interactions per year, and 35,000,000 self-help interactions per year. As one of the world's largest users of chat, we facilitated nearly 50,000,000 minutes of chat in 2004 from customers seeking help.

We have three contact centers in the U.S., with a 2,700-seat, three-shift capacity. We have two contact centers in Europe, with a capacity of 400 additional seats. We also have global offshore partnerships in India and Brazil, with a total seat capacity of 1,200. Additionally, we have planned a new onshore Spanish Language Contact Center dedicated to the Spanish-speaking population in the U.S.

• Orem, Utah
• Evanston, Wyoming
• Raleigh, North Carolina
• Albuquerque, New Mexico (planned)
• Enschede, The Netherlands
• Metz, France
• India
• Brazil