Salt Lake City, Utah – November 1, 2005 – Sento Corporation (Nasdaq: SNTO), a right- channeling solutions leader, announced today that it has been awarded a multi-million dollar outsourcing contract from LensCrafters. The eyewear retailer chose Sento to manage inbound customer and support calls for 168 of its 888 stores.
Initially, Sento’s new Albuquerque, N.M. contact center will handle the inbound call volume for LensCrafters with 85 customer service representatives. Sento will answer questions regarding store locations and hours, schedule appointments for eye exams, handle insurance inquiries and respond to questions regarding lenses and contact lenses.
“We chose Sento because of the company’s flexibility,“ said Bill DiGrezio, senior vice president, shared operation services for LensCrafters. “By leveraging Sento, we will be able to provide top-notch customer service and support to our valued consumers.“
“We are pleased to have been selected by LensCrafters,“ said Patrick O’Neal, president and chief executive officer for Sento. “We are dedicated to providing LensCrafters with the service they need to maintain their loyal, satisfied customers.“