ServicesPro Consulting
Sento's unique methodology of Right ChannelingSM is designed to help you implement customer contact services that enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. To be sure that your Right ChannelingSM Solutions are always optimized we provide upfront and ongoing consulting and professional services.
We work with you to define specific projects that address key issues and solve real business needs. Our professional services and consulting engagements include:
- Gap analysis consulting
- Business analysis, development and project management
- Communications channel analysis
- Self-help analysis
- Total cost of ownership analysis (TCO)
- Self-service portal redesign and deployment
- Integration of chat interaction channel
- Deployment and management of forums
- Deployment of web analytic solutions
- Deployment of multi-channel business intelligence solution
- Training for content managers, forum moderators and knowledge engineers
- Ongoing IT maintenance
- Ongoing content management
- Quality measurement and improvement
As experts in self-help for customer contact, we can help show you how to save customer support costs while keeping quality high. Contact a Sento consultant to learn more.
|
